Support at Home,
finally explained
Helping Australian families understand aged care funding, statements and care plans.
Which describes you best?
Australia's aged-care system was rebuilt on 1 November 2025. Pick the path that fits your household and we'll tailor the next step for you.
The new Support at Home program is more flexible — and far more complex.
For the family caregiver
You're working full-time. Your parent's statement is in your inbox. You don't know what 80% of it means. The siblings are calling with opinions.
For the participant
Eight classifications, three streams, dozens of service codes. Government calculators don't help; the funding goes underused.
For the financial advisor
Lifetime caps, quarterly budgets, contribution scaling, indexation. Your spreadsheet just got a lot more complex.
Three steps. Five minutes a month. The whole family in the loop.
Forward your statement. Get plain English in 90 seconds.
Drop in your provider's monthly PDF, CSV or pasted text. Wayly extracts every line item, breaks it down by stream, and explains it like a friend who's been through this before.
Wayly watches for anything unusual — so you don't have to.
Rate increases. Duplicate visits. Rollover risk. Lifetime cap creep. We compare every charge against the published price and flag what doesn't add up — with the receipts.
Your whole family, on the same page.
Loop in siblings, advisors, and even your parent's GP. Wayly answers the practical questions ("is a handrail covered?") so the conversation stays on what really matters.
The average Wayly household spots $1,847/year in incorrect charges and unused funding.
Eight quiet AI agents, one calm dashboard.
Statement parsing
Every line item, every month, decoded into plain English.
Quarterly budget
Across the three streams — Clinical, Independence, Everyday Living.
Anomaly alerts
Rate spikes, duplicates, missing entitlements — caught early.
Care calendar
Every appointment from every provider in one weekly view.
Family thread
Siblings on the same page. No more group SMS chains.
Audit trail
Every action logged, ready if you ever need to escalate.
Voice for participants
A calm, large-text view your parent can use without help.
Ask anything
Chat that knows your statements, budget, and lifetime cap.
One calm dashboard for everything.
Reports your accountant will love.
Eight ready-to-share PDFs auto-generated at the end of every quarter. Annual Financial. Statement Digest. Tax Summary. Lifetime Cap Tracker. Budget Forecast. Care Plan Diff. Provider Performance, with a letter grade. Concerns Log. One click, one PDF, no formatting fights.
- Branded, page-numbered PDFs stored in your encrypted vault
- Provider Performance grading on visit reliability, substitutions, rate vs network
- Share a presigned link with your accountant or a Centrelink officer
Personal care becomes fully funded in 113 days.
From 1 October 2026, showering, dressing and continence support move into Clinical Care under Support at Home, so families pay nothing for them. Until then, those visits still carry a contribution, and Wayly tracks every line so you know what should change on the day the rules do.
Try Wayly without signing up.
Choose how Wayly helps your family.
Statement Decoder — 1 use per day, no signup.
All 8 AI tools, unlimited. 1 caregiver seat.
Most popular. Up to 5 family members + Sunday digest.
Everything we get asked, openly.
Are you a Support at Home provider?+
No. We're independent software. Your registered provider stays whoever you've chosen — Wayly sits on top of them.
Do I need to switch providers to use Wayly?+
No. Wayly works with any registered Support at Home provider.
How much does it cost?+
Free tier with all 8 AI tools (5 uses per month each). Paid plans start at $19/month. 50% off for full-pension households.
Does my parent need to use it?+
Not at all. Most households are run by an adult-child caregiver. Your parent has their own simplified view but doesn't need to log in if they don't want to.
What about privacy?+
Australian-hosted, encrypted with per-household keys, never sold, never used to train AI without consent. Read more on our Trust page.
Will Wayly ever recommend a provider?+
We show provider prices and quality signals neutrally. We never accept commissions from providers, ever.
Can multiple family members share one account?+
Yes — that's the Family plan. Up to 5 family members, each with their own role-based view.
Does Wayly give clinical or financial advice?+
No. We help you understand the system. Clinical advice comes from your care team; financial advice from a licensed advisor.
What if my parent moves to residential care?+
We pause billing immediately and provide a transition guide.
Can I try it with sample data first?+
Yes — the /demo page walks you through a sample household with no signup. Or paste a statement into the decoder above right now.
Ready when you are
Try Wayly free for 7 days. Cancel anytime. No card required for the trial.